i360 Text is now built directly into i360 Grassroots, making it the only app volunteers need for texting, calling, and door-to-door canvassing. Everything you know about sending survey texts is still here — targets, responses, dispositions, and tags — now living inside the same app as your walk and call surveys.
Important: Our legacy i360 Text app will continue to work through September 22. We recommend switching to i360 Grassroots as soon as possible, as the legacy app will no longer be supported after that date.
App Download
i360 Grassroots is available in both the App Store (iOS) and Google Play Store (Android).
Search for i360 Grassroots and select the app.
Follow the prompts to download.
Select Open when the download is complete.
Logging In
Enter your username (the email used to create your account) and password (provided by your coordinator).
If using a personal device, check Remember Me to save your credentials for faster logins.
Lose your credentials? Select I forgot my password or contact your coordinator.
If you belong to multiple organizations, you'll be prompted to select one after logging in.
Finding a Text Campaign
Text campaigns live under the Activities tab.
Select the Text toggle (alongside Walk and Event) to see only text campaigns.
Use the search bar to find a specific campaign by name.
Campaigns with new replies show an unread count badge next to their name.
Campaign Overview
Selecting a campaign opens a stats overview showing:
Total Targets: The full number of people assigned to this campaign.
Unread Responses: Replies you haven't reviewed yet.
Message: A preview of the outbound text, including the required opt-out language ("To end, reply STOP.").
The campaign's due date.
Select Start Texting to begin sending.
Targets and Responses
Inside a campaign, you can toggle between two views:
Targets: The full list of people assigned to this campaign.
Responses: Everyone who has replied, along with a preview of their message and the time it was received.
Select any name to open the full conversation thread with that target.
The Conversation Thread
Each conversation shows the target's name, age, and gender at the top, along with the full message history between your organization and the voter, including timestamps.
Select View Profile to see more information about the target.
Select Respond (or the message field at the bottom) to reply.
Sending a Message
Enter your reply in the Start typing your message field.
A character counter (e.g., 306/306) tracks your message length, and the required "To end, reply STOP." footer is automatically appended.
Select the checkmark to send.
Quick Replies, Dispositions, and Tags
Select the + icon next to the message field to access:
Quick Replies: Pre-written responses for common follow-ups (for example, thank-you messages or Help Center referrals) so you don't have to type the same reply every time.
Dispositions: Mark a conversation with a status like Wrong Number, For Review, Do Not Text, or Opt-In. Select the appropriate box(es) and select Apply.
Tags: Apply labels to a conversation for tracking and reporting. Applied tags appear below the message thread.
Note: Only select Do Not Text if a voter specifically requests not to be texted again, as this will affect future text list eligibility.
Troubleshooting
If you're experiencing issues sending or receiving texts, reach out to your coordinator or the i360 chat feature.
Support
If you discover any issues with this article or the i360 Grassroots app, please submit a note at [email protected]